Several months ago we wrote about post-training surveys. You know, those surveys you get following a training session that ask about your experience. We’ve had several requests for more information on the topic and have decided to provide a sample survey you can download to use as a guide. The survey was created for a client that received a grant to provide basic, legal services to poor New Yorkers living with mental illness. It’s underlying goal was to advocate for individuals facing administrative proceedings aimed at reducing or eliminating their public benefits. Without such benefits, the organization’s clients would have been at risk for losing their homes. One facet of the program was the provision of training for mental health advocates designed to help them help those they worked with successfully navigate and prevail in the administrative hearings process.
There are two key issues in a post training survey, how did participants respond to the trainer, and what did they take away from their experience. The former is pretty straightforward. If you download the sample survey, you’ll find items that are usable in several different types of training programs. Assessing the takeaways from training is a bit more challenging. In the sample survey we kept it simple, asking whether participants felt they would be able to help clients navigate the benefits hearing process. Of course it’s possible they knew how to do this beforehand but earlier in the survey we asked about the overall appropriateness of the training. [Read more…]